Fraud Program Training

Our Fraud Governance & Client Awareness Training services are designed for banks and credit unions seeking to strengthen fraud risk oversight at the executive and board level while enhancing client-facing fraud awareness initiatives for higher-risk customer segments. As fraud threats continue to evolve in complexity and scale, effective fraud program training has become a critical component of a comprehensive fraud risk management framework.

This service complements existing operational fraud controls and frontline training programs by focusing on governance, oversight, and proactive customer education. Our fraud program training is aligned with Interagency Guidance and leading industry practices, ensuring institutions are equipped to address emerging fraud risks while maintaining strong regulatory alignment.

Executive & Board Fraud Risk Oversight Training

Best for: Board members, board risk committees, executive management, senior operations leadership, compliance, risk, and audit leaders.

Strong governance is foundational to any effective fraud program. Our executive-level fraud program training is designed to provide leadership with the knowledge and tools necessary to fulfill their oversight responsibilities and actively manage fraud risk across the institution.

Training focus includes:

• Executive and board responsibilities under regulatory and interagency guidance

• Management and board accountability for fraud risk oversight and program effectiveness

• Understanding the institution’s fraud risk profile, risk appetite, and exposure areas

• Oversight of fraud detection, monitoring, and response frameworks

• Review and interpretation of key fraud metrics, trends, and escalation protocols

• Emerging fraud threats impacting financial institutions, including digital and social engineering risks

This fraud program training enables leadership to move beyond passive reporting and toward active, informed oversight. Participants gain the ability to effectively challenge management, interpret fraud risk data, and ensure appropriate governance structures are in place.

Outcome:
Strengthens governance, supports effective challenge, and enhances leadership-level understanding of fraud risk, regulatory expectations, and program accountability.

High-Risk & High-Net-Worth Client Fraud Awareness Training

Best for: Commercial clients, high-net-worth individuals, and other higher-risk customer segments.

In addition to internal governance, a strong fraud program must address the role of the customer in fraud prevention. Our client-focused fraud program training helps institutions proactively educate their most targeted customer segments, reducing exposure to fraud losses and strengthening overall risk posture.

Training focus includes:

• Current fraud and scam trends targeting businesses and affluent customers

• Business Email Compromise (BEC), wire fraud, and advanced social engineering schemes

• Common red flags and behavioral indicators of fraud attempts

• Practical steps clients can take to verify transactions and reduce exposure

• Roles and responsibilities of both the client and the institution in fraud prevention

• When and how to contact the institution if fraud is suspected

This component of fraud program training is particularly valuable in addressing authorized push payment (APP) fraud and other schemes where customer action is a key factor.

Delivery approach:

• Client-facing education sessions hosted by the institution

• Webinars, workshops, or targeted presentations

• Customized training content aligned to the institution’s customer base, industry segments, and risk profile

Outcome:
Enhances client awareness, reduces fraud exposure, and supports proactive fraud prevention through more informed and vigilant customer behavior.

Delivery Model

Our fraud program training services are designed for flexibility and scalability to meet the needs of institutions of varying size and complexity.

• Instructor-led sessions (virtual or onsite)

• Customizable content aligned to the institution’s fraud risk profile and strategic priorities

• Stand-alone training sessions or integration into broader fraud risk management initiatives

• Optional client-facing materials, executive summaries, and board-level reporting outputs

This flexible delivery model ensures that fraud program training can be deployed efficiently while maximizing engagement and impact across stakeholder groups.

Interagency Aligned

All fraud program training services are aligned with Interagency Guidance and evolving regulatory expectations. Training content is continuously updated to reflect emerging fraud trends, supervisory focus areas, and industry best practices.

By integrating governance-focused training with client awareness initiatives, institutions can take a more proactive and holistic approach to fraud risk management. This includes strengthening oversight at the leadership level while simultaneously reducing risk at the customer level.

Why Fraud Program Training Matters

Effective fraud program training is not just a compliance exercise—it is a strategic capability. Institutions that invest in governance-focused training and client education are better positioned to:

• Identify and respond to emerging fraud risks

• Strengthen internal accountability and oversight

• Reduce fraud losses through informed decision-making

• Enhance regulatory readiness and examination outcomes

• Build stronger, more resilient relationships with customers

Our approach to fraud program training ensures that both leadership and clients are equipped to play an active role in fraud prevention, creating a more resilient and adaptive fraud risk management environment.  Contact us here for more information or a free consultation about how we can help.